Got double charged on my credit card by public mobile. What to do?

[F_F]

Hi, I got double charged on my prepaid credit card by public mobile when i was adding funds to re-new my plan. How do I go about to get it fixed as there is no customer service line to call? I'd rather not have to go through my credit card....

Thanks in advance.

[F_F]

Thanks for all the replies.

Just to update, I did get the double charged amount credited back to my account after replying back to the moderator team. However, unfortunately I was not able to get my old plan back. 

[F_F]

So I did like you guys told me and PM the moderator_team...

Got a reply after 2 days stating that a credit had been applied for the dovule charged amount but of course when I log in to self serve there is no credit there and my account balance is still the same.

Mind you, I also lost my original $50 plan when I tried renewing it as the self service said I had insufficient funds in my account despite having $50 exactly before the due date. Only way I was able to resume phone service was to downgrade to a plan that was currently available and so hence I lost my $50/8gb data plan.

[mimmo]

@F_F Do  not do a charge back that will caause more problems than it solves.  you will need to show a sceeenshot of your cc payments.

 There is a 72+ hour delay in mod replys to messages so please be patient, and do not send multiple messages.

[Zz]

Interesting. The funds cannot really be reversed to the prepaid card normally, however, there are funds now on your account for the next bill if that's any consolation.

[Murco · Accepted solution]

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

[Murco]

I'm sorry to hear that.

If you've been charged twice, you will need to contact a member of our Moderator Team