Got a call from public mobile- how to followup?

[Ananda]

I got a call from public mobile saying that my address was incomplete and it resulted in issues with porting my number. I have been having reliable service. How do I followup with their call? 

[Ananda]

My boyfriend got a call too, so they likely reached out to me as the alternate number. He ported his number from a calling app, not a phone service. Currently he is getting texts on the calling app and public mobile, so it seems to be working. Maybe there are some issues with it though. 

[Ananda]

It was a voicemail from a 1866 number. When I called back I reached the telus customer service line. Didn't give them any information. 

[ShawnC13]

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@Ananda wrote:

I got a call from public mobile saying that my address was incomplete and it resulted in issues with porting my number. I have been having reliable service. How do I followup with their call? 

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When did you port your number?  I do know of cases where PM has contacted customers on the alternate number in the situation of an issue with a port, but if you are saying everything went fine I would wonder about that.  Did you set your account up at home or in a retail location?

[Anonymous]

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@Ananda wrote:

I got a call from public mobile saying that my address was incomplete and it resulted in issues with porting my number. I have been having reliable service. How do I followup with their call? 

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 @Ananda

Call me paranoid but I would be very wary. I really hope you didn't give the caller any personal information. If they fed you some then I hope you didn't give any more.

You said you're having reliable service...why would they call you?

[krazykiwi]

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@Ananda wrote:

I got a call from public mobile saying that my address was incomplete and it resulted in issues with porting my number. I have been having reliable service. How do I followup with their call? 

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Hi

It is unusal for PM to call, did you talk to someone or did they leave a message?

Did you attemp to port a number? If you did and it was successful and you received a message from PM i would do as @tbark suggested and message them.

If all is working and including the port I would not worry about it as I said it is very unusual to get a call from them. 

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

[tbark]

Please contact the Community Moderator Team to get help with your account or activation issues. They can be contacted through private messages

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