04-10-2017 03:32 PM - edited 01-04-2022 01:39 PM
I'm on the 3 months billing cycle from end of last year's promotion, and my current cycle finishes end of this month. I will be out of country soon and won't need my Canadian plan obviously, but I want to confirm what I read here before, that the PM will hold the number/plan for one more biling cycle as "inactive" before cancelling it.
So if I'm understanding this right, I can remove autopay within self serve, and my account will become inactive starting May until end of July. If I resume the payment before end of July, then my number/plan will remain the same and good as new. Is that correct?
Thanks.
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04-10-2017 05:01 PM
04-10-2017 04:42 PM - edited 04-10-2017 05:39 PM
04-10-2017 03:42 PM
Yes, as said above, your account can stay inactive/suspended for 90 days max. To keep your number and account, you must reactivate before 90 days.
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04-10-2017 03:33 PM - edited 04-10-2017 03:37 PM
as long as you resume your service within 89 days you will keep your number and plan.