Global Text Not Working

[gimonastero]

Hello!

I'm new to Public Mobile, Ive had it for two weeks so far. Chose the 90 day plan with global texting however any time I try to text home (Brazil), my texts never get there. I have put all the right codes for global text such as +(country code)(area code)(phone number).

None of my attempts seem to work. I was wondering if I could be having problems with my account? Texting within Canada works just fine.

Thanks and I'm sorry if I'm posting on the wrong section 🙂

[gimonastero]

Hi!

Good idea, I will give it a try! Thanks

[gimonastero]

Hey

Ok, thank you very much for that info! I will make sure to get in touch with them 🙂

[gimonastero]

Hi

Yes, it is called Claro

[Luddite]

One more experiment: ask someone in Brazil to text you and try direct feply to them.

In case there is some specific knowledge, what is make/model of your phone?

[will13am]

@gimonastero, give the moderator team a private message and have them look into this for you.  The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[skmkenn]

Do you know which carrier the receipient in Brazil is using?