Get into locked account

[mike40]

I have tried to reset but the program wont let me in after I reset the password. My visa got changed and I need to pay for my renewal account for work purposes.. Please help!!! need to get into my account.

[Timer]

@mike40 

use browser from computer,/clear cache/cookies/use one page inPrivate mode,

or safari on private mode, then  Reset Password 

after successful reset passowrd then close all browser,/clear cache/cookies/one page inPrivate mode,

To Login Page 

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything, just wait about a 3 second will automatically be login,,

and go to payment,,, manage payment method and update card information and save payment.

[softech · Accepted solution]

@mike40   since Reset Password didn't work for you, it's time to engage PM Support for help.  They should be able to help quickly.  Open ticket with them, get the login issue sorted out and then you can update your credit card:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there