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Friend lost their service and can't login to fix

Great Neighbour / Super Voisin

A friend who's also using public mobile just lost their service, they can't make or receive calls, and we suspect it's because their credit card expired so payment stopped working.

They can't login to their account to verify if payment is indeed the issue because login requires a verification code sent to their phone, yet they've lost their service so they can't receive the code. They don't see an option to send the verification code to their email instead, it's only to their phone number.

Since they can't login, they can't post here for help either, what can they do at this point?



@Lily12 from another phone , call 1.855.4.PUBLIC, enter 1 for English and then phone number and the system will confirm the account status. 

To login My Account to make payment, try using the Forgot Password or forgot email login link

if that does not help, open ticket with PM support for help

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there
You can also get vocuhers from SDM/711/Shell/London Drug and then load the voucher using *611

Mayor / Maire

@Lily12  They can buy  payment vouchers and load it *611 to resume services and worry about updating credit card later . Or get support to update the credit card info right away and make payment 

can send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️


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