Friend Referral Promo

[Jacques07]

Good afternoon. I opened a new account with Public Mobile on Wednesday January 10th, 2024 from a referral from my Friend promo (spouse). I did not have her personal invite promo code, as we didn't know how to find it in her account. She did not receive her $10. credit and/or the +1 point monthly as long as I am with Public Mobile. I hope you can help me add this promo to her account. Her referral link code is: xxxxxxxxxxxx, her name is, xxxxxxxxxxxxxxxxxx.

Thank you for understanding, xxxxxxxxxxxxxxxxx

[Jacques07]

Thank you for your help 🙂

[computergeek541]

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@BKNS27 wrote:

@Jacques07 

You will get your $10 credit after 72 hours in your account. Your spouse will receive the 1 point/month within a day or so.

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Neither of those things will happen as the customer never used the referral code during the activation.

[BKNS27]

@Jacques07 

You will get your $10 credit after 72 hours in your account. Your spouse will receive the 1 point/month within a day or so.

[Jacques07]

Okay, she is not receiving the $10., but will she receive the +1 point monthly ? As long as my account is active!

[computergeek541 · Accepted solution]

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@Jacques07 wrote:

Good afternoon. I opened a new account with Public Mobile on Wednesday January 10th, 2024 from a referral from my Friend promo (spouse). I did not have her personal invite promo code, as we didn't know how to find it in her account. She did not receive her $10. credit and/or the +1 point monthly as long as I am with Public Mobile. I hope you can help me add this promo to her account. Her referral link code is: xxxxxxxxxxxx, her name is, xxxxxxxxxxxxxxxxxx.

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Sorry, but she doesn't get $10. Only you get $10, but that was dependent on you using her code during the activation.  Customer support agents might apply it, but that's not guaranteed.  Open a ticket to ask using the chatbot.  

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot gives and error message, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Cheetah24]

@Jacques07 For this you need to contact the public mobile service agent by direct message. Please click on the following link; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain the situation to them.