Referral code

[CGOM]

I signed up with a referral code sent from friend.  It was not applied to either account.  

[BKNS27]

@CGOM 

Did you get a notice from PM Congratulations for referring a friend and family…way to go?

[hTideGnow · Accepted solution]

hi @CGOM 

has it been over 72 hours? your friend will see a $10 credit showing on his/her account as Available funds within 72 hours

for you, you will see the 1 extra public point on your account on renew

if your friend do not see a $10 credit after 72 hours or subscription, then ask your friend to contact PM support agent 

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Handy1]

@CGOM  The one time $19 credit should be in your available funds with in 72 hours after activation, if it been more then 3 days you can use the orange chat icon bottom right of page to investigate