Does your old sim work if yes you hava a failed port.
if not
what does your current balance show if 110 you were likley given a wrong plan. add $10 to make it 120 then select a new plan
in either case you need to private message the moderators not emial them
To send a private message to the Moderator_Team click here
In your message send them:
1) account email address
2) PM phone number
3) explanation of what is happening
4) link to this thread if you want
5) sim card number and old account deyails nmber and name
