Forgot username

[shahin91]

I have forgotten the email address I used. I wanted to update the credit card info

[Anonymous]

@shahin91 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

 and they will Reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[pkaraa]

If you had more than one email accounts active around the day you registered, click forget password link and try putting all the email ids one by one, you ll get email with reset password link in one of those emails.

else contact CSA here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[t_p]

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@shahin91 wrote:

I have forgotten the email address I used. I wanted to update the credit card info

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Try checking your email around the date you activated your account. You should've received a welcome message from PM TO THE ADDRESS YOU REGISTERED.

If you can't find it, you'll need to contact CS for help:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Triguy · Accepted solution]

Try locating your welcoming email when you setup your account.  If you still need assistance then submit a ticket.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.