Forgot to use a referral code when registering

[Stinkyinky]

My wife forgot to use a referral code when registering my SIM card. How can we fix this

[darlicious]

@Stinkyinky 

When did your PM account get activated?

[Remember]

@Stinkyinky 

send a private message to  CS_Agent with all info and your code to added

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

[Yummy]

Not a problem. Just contact agent and ask them to apply referral code.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[BKNS27]

@Stinkyinky 

Just contact a CS_Agent and explain that your wife forgot to add the RAF code.

They are very accommodating but explain nicely.

They can be reached by private messaging above envelope icon or create a ticket on SIMon Chatbot bottom of page.

[Outdoorsman · Accepted solution]

@Stinkyinky 

 you will need to contact customer service 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user