Forgot password and secret question

[stmccm]

Hello,

I forgot my password to my Public Mobile account, and when I tried to reset the password, I don't remember the answer to my secret question. Is there any way you can help me reset my password? 

Thank you.

[Dunkman]

@asad1080

It will be faster to private message the moderator team directly to help re-set your password, but expect 2-3 day wait these days.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[asad1080]

Hi @Moderator_Team 

I want to access my Selfserve but I forgot my login password and answer to security question.

I really need your help resetting it. 

Looking forward to your prompt response.

[stmccm]

Thank you so much! I will do that.

[ky01]

Yes, theres another way!

You will have to send a message to the moderators with your account details such as your phone number, e-mail, name, pin, account number (if you know it) and let them know you need help resetting your account password.

Click here to send a message to the moderators

[AlexOfAnders · Accepted solution]

You can private message the @CS_Agent (feel free to use this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437) and ask them to reset your password. Include your PM phone number an PIN to expediate the process, do not post them here as this is a public site.