12-05-2019 01:04 PM - edited 01-05-2022 08:20 AM
I forgot my password and after multuple attempts, I'm now locked out. I tried the recover password feature but didn't receive any email. Any advice?
Thanks!
12-05-2019 01:15 PM
Thanks!
I submitted a ticket and now I'm waiting on the next steps! 🙂
12-05-2019 01:07 PM
@Sadi wrote:I forgot my password and after multuple attempts, I'm now locked out. I tried the recover password feature but didn't receive any email. Any advice?
Thanks!
You will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket. Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.
Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *