10-29-2018 10:25 AM - edited 01-05-2022 02:20 AM
How do I reset both of these? Until this happens I have no access to my account.
04-10-2019 11:53 AM
thanks
04-10-2019 11:52 AM
we've received your pm - someone will get back to you shortly 🙂 @ympatni
04-10-2019 11:41 AM
please help
04-10-2019 11:38 AM - edited 04-10-2019 11:48 AM
04-10-2019 11:28 AM
please send me new security question
02-21-2019 09:49 PM
02-21-2019 09:44 PM
Hi:
I can't seem to log into my account. I can't remember my password or the answer to my security question. Can you help me?
Jeananne
10-29-2018 11:22 AM
10-29-2018 11:19 AM
Okay, thank you.
10-29-2018 11:09 AM
Thank you
10-29-2018 10:57 AM
@jtal if you need to pay you can use vouchers via 611 or if you have a cc and know your pin you can charge your cc on file.
Mods seem to be taking 3-5 days to reply to messages.
10-29-2018 10:43 AM
@jtal, unfortunately you will need to reach out to the moderator team to resolve this issue. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.