07-02-2022 09:30 AM
Can't login to update payment info....firgot email and or password used
Solved! Go to Solution.
07-02-2022 09:33 AM
hi contact a cs agent
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
type request email and new password
2. alternatively you can private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check your community envelope for a reply
07-02-2022 09:33 AM
Ty....ill try that
07-02-2022 09:32 AM - edited 07-02-2022 09:33 AM
@Maggyann start with the Forgot Password link there, if that doesn't help, open ticket with PM support and they will sort that out for you
1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".
2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
07-02-2022 09:31 AM
@Maggyann hi if you forgot password and email you can contact a cs agent explain your problem Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH