Forgot email address

[jeremyklassen04]

I forgot what email address I used to sign into my account. How can I get into my account? 

[softech]

@jeremyklassen04 

First, try to use the Reset Password link there https://myaccount.publicmobile.ca/en/forgot-password .  Enter all the possible email addresses you could have used and see which one get the password reset email in the end

If that does not work, then please open ticket with PM support and they can sort it out for you

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Yummy]

Only agent can help you out with this.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[softech · Accepted solution]

@jeremyklassen04   

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

If you are unable to self reset the password, PM support will be able to help

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: Chatbot 

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1]

@jeremyklassen04 Or if you want to change your email you can but need supports help with it 

Getting support / submit ticket

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 

Or while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.

[HALIMACS]

The easiest way is to check your email addresses and use the search bar for “public mobile”. The one that gives you a hit is likely the one you used to activate here.

You could also use the “forgot password”function on all possible email address accounts you may have, the one that successfully sends a password reset link is also the one.

[dust2dust]

Check all your email accounts for the welcome email from here when you signed up or other marketing and promotional emails from here.

[softech]

@PublicUser2023   PM support is all online.  But I assure you, they are people person 🙂  Just that they don't have a phone number to call.  You need to open ticket to engage them

If you don't mind, share your question and maybe community members can help quicker

if you really want to go with PM Support, please open ticket with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there