Forbidden A1

[Josh444444444]

I was setting up my new account/sim.  I got my old number ported over but my new sim won't work and when I try to login to my account I get a forbidden A! message on my phone and PC

[Phil_Adelphus · Accepted solution]

@Josh444444444   Probably best to contact customer service.  Since you can't log in, send a private message directly to support agents using the link below. The chat icon bottom right of this page is the usual way to open a ticket but that likely won't work for you.  Send a private message using this pre-addressed link and watch for an agent to reply at the envelope icon top right of this page or, if no envelope, tap your avatar and select Messages.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Josh444444444]

Yes I've restarted Multiple times.  Its a physical sim.  My phone recognizes it as a Public Mobile Sim.  When I try to login to my account online I get a message that says Forbidden A1 and wont login.  If I try in the app it just closes.  Tried calling *611 and it has a recording that my subscription was my service was deactivated due to no payment.  If I try to make a call it says I don't have an active plan

[Josh444444444]

Yes, its a physical sim and ive restarted multiple times

[Phil_Adelphus]

@Josh444444444   Have you restarted the phone after inserting the Public Mobile sim (or is it esim?).