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Forbidden A1

Christine401
Great Neighbour / Super Voisin

Hello, I tried logging in and buying new service with PM porting my number from Bell. I paid and filled out the form last week, but then I got kicked out at step 6 saying it didn’t work.

Now I can’t log in again, its been saying “forbiden A1” for the past week. I saw original transaction on my credit card, but never got Sms from bell to port.

what can I do?

2 REPLIES 2

LjubicaTokic
Great Neighbour / Super Voisin

the same thing happened to me can you help?

 

Handy1
Mayor / Maire

@Christine401  Do you still have the bell SIM card ? Try it in your phone see if it still works I’m guessing it does . I will then private message you the porting team number private message . Call them and they can re trigger the port request for you . Then you should get code sent to your phone to log into your account 

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