Forbidden A1

[Christine401]

Hello, I tried logging in and buying new service with PM porting my number from Bell. I paid and filled out the form last week, but then I got kicked out at step 6 saying it didn’t work.

Now I can’t log in again, its been saying “forbiden A1” for the past week. I saw original transaction on my credit card, but never got Sms from bell to port.

what can I do?

[LjubicaTokic]

the same thing happened to me can you help?

[Handy1 · Accepted solution]

@Christine401  Do you still have the bell SIM card ? Try it in your phone see if it still works I’m guessing it does . I will then private message you the porting team number private message . Call them and they can re trigger the port request for you . Then you should get code sent to your phone to log into your account