Final Activation not working

[Jilly1]

I am unable to activate my subscription on the final step of the process. I have transferred the number etc and clicked Activate and the error message says something went wrong, they cannot activate my subscription and to contact Customer Agent. I have repeated this twice and still the same message. I hope my credit card won't be charged.

Thanks

[Jilly1]

Hello Sansan,

I didn't end up having to create a ticket as it finally resolved once they fixed the app. I appreciated you reaching out, thank you!

[Jilly1]

Hello Frank52,

It eventually went through once they fixed the problem with the app. Thank you forreaching out on my issue, I appreciated it!

[Frank52]

Hello, that is a common issue that many people encounter. Try to reboot your phone to see if that fixes the problem. If it does not, you will need to write to customer service and explain them your issue. Here is the link to use to get in contact with them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will respond back to your community inbox so please check on it regular. The only downside is that there are currently very long wait times. The estimated wait time for a response from customer service is 1-2 days due to the overwhelming amount of people taking advantage of the promotion. Hang in there, they will fix your issue.

[Sansan]

So did you submit a ticket already to customer agent yet?

You can message them below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437