Fathers Estate

[scarsellone]

I am the executor of my fathers estate.  I do not know his Public Mobile account # or his pin number to cancel autopay.  How do I cancel his account?   

[dust2dust · Accepted solution]

Sorry for your loss. While it's an honour, it can be a lot of work.

Have you canceled/closed credit cards in his name? When those are closed then this place can't be paid at the next renewal. Then 90 days later the account will be closed/canceled.

[Yummy]

You would need email and password to log in. If you do not know it, you have to get in touch with PM gent, explain situation and request from agent to at least remove autopay from that account. At next renewal account will be suspended for no pay and in 90 days closed.

Or agent could close account right away.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[hTideGnow]

HI @scarsellone 

the best way is to open a ticket with PM Support to get the login password reset:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But since you are opening the ticket on behalf, in case they are not resetting the access for you, the easiest way is to instruct the credit card to do a charge back on the last PM transaction.   Once a charge back is made, PM will close the account immediately

[MrSpock]

@scarsellone 

you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH