Failed to change plan upon renewal

[a979039]

Hi,

I was on the 90days $120 plan and it expired as of today.

I wanted to change to the 30days $40 4.5GB plan.

Since the plan expired, the system didn't let me change the plan on the dot (or I could have done something wrong) and only let me change on the next renewal cycle.

I believe I accidentally renewal on the old plan and paid for 90 days.

As this is not the plan and amount I intended to process, can any of the adminstrative staff here help?

Thanks.

[mimmo]

If you are able to get the mods give you the 39 day plan and have funds in available funds. Just suspend the service by enabling  lost /stolen feature.

I am 99% sure they will not refund your credit card.

Also mod reply time is in the 24-48 hour time frame at the moment.

[a979039]

6 - 7 hours later still waiting for Moderators response.

---

[a979039]

The reason I do NOT want to have a 90 days plan again simply because I want to temporary suspend the service after a month. I also do NOT want the fund to be sitting in as available fund, as it will continue to pay for service that I do not need.

[stonechucker]

I agree with @mimmo, if you've activated the previous plan now, simply future date the plan change now, and in 90 days you'll be on your way.

Set it, and forget it.

[mimmo]

I would futuredate the plan you want.  The mods might be able to change the plan to the one you want but they will only give you a refund to available funds not back to your credit card.

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[popping]

@a979039

Send a private message to moderator for help.

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Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437