11-21-2016 10:31 PM - edited 01-05-2022 12:48 AM
Rather and wait for a mod to respond, has anyone tried to switch to a new number and reattempting the port? Should I try this or will it make things worse?
I tired porting over last week from Rogers, but my account has not been cancelled and my Rogers sim is still active. I am able to send text messages, make phone calls and only receive text messages from Telus customers with my PM sim.
I read in some post that there was a specific squence to when you are supposed to click the 'I am authorized' check box does anyone one know what the details are?
Solved! Go to Solution.
11-23-2016 12:43 PM
Can I get some help?
I've been charged, my old sim card has been disconnected and I don't have any type of service (call/text incoming and outgoing) at all.
I need my phone for work and this is getting crazy.
11-23-2016 12:22 PM
Hello @mercurystar,
Please view my private message to you.
I will look into this for you.
Thanks,
Shazia
11-21-2016 11:29 PM
11-21-2016 11:18 PM
11-21-2016 10:39 PM
I wouldn't do this because even though your port is either hung up or taking a long time it is associated with your SIM if you go and change your number to a PM number I beleive that you are then basically giving up this number and I am not sure what would happen to itor if you would be able to por ti back in. I would just put the Rogers sim in and Run with it until you can get it ported over correctly to avoid losing it.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
11-21-2016 10:36 PM
Yeah, it seems to be a design issue with the porting web page. You should check the "I am authorized" box first, then type in your phone number and click the "check availability" button, then proceed with the port.
I ran into a problem when I tried to port my number while the promo was still running. The web page kept giving the same non-specific error no matter what I tried. As it turns out, one of my previous attempts did work, but there was nothing on the website to indicate that. My number switched over 24 hours later.
11-21-2016 10:34 PM