Extra data

[Thebee4]

• I paid for extra data this month, but it's not working. I keep getting a message that I have no more internet access!  Paid $15 for 1G

[hairbag1]

@Thebee4 

---

@Thebee4 wrote:

What direction above? Nothing there....

---

I meant the direction provided by previous Forum contributor..the honorable @softech 

He first answered your question.

[softech]

@Thebee4   

@hairbag1  meant the direction here  

https://productioncommunity.publicmobile.ca/t5/Get-Support/Extra-data/m-p/970579/highlight/true#M672...

🙂

[Thebee4]

What direction above? Nothing there....

[hairbag1]

@Thebee4 

follow above direction and you should see your data add-on something like this...

If you see no mention of data available that means you've either used up the add-on already OR it was never successfully added.

[softech]

@Thebee4 

you bought the $15 for 1GB extra data add-on?

First, login to My Account again using Incognito mode.  Make sure you see the 1GB data in the add-on section there

Also, check Payment history page https://selfserve.publicmobile.ca/en/account/payment/payment-history to confirm the purchase was completed

Next, reboot the phone once and try again

If still does not work, make sure you don't have any data limit enabled on your device.  It is usually under Mobile Data page on your phone, check it and disable it