cancel
Showing results for 
Search instead for 
Did you mean: 

Ex-landline number not recognized by Telegram mobile app

TomT
Good Citizen / Bon Citoyen

I joined Public Mobile two months ago by porting my landline number from MTS to my mobile phone.  There's a chat program called Telegram - when you register your account, you give it your mobile phone number, it sends you a text, and that's how you verify your account. (You can pick any username you want, but your account is essentially tied to your phone number.)  Unfortunately each time I try, Telegram gives me the message "Invalid phone number".  Is there a hidden setting somewhere that flags my phone number as being a landline?  It's a 204 area code.  (Also, please don't suggest alternative chat programs, I really need this one specifically.)

 

6 REPLIES 6

Mary_M
Retraité / Retired
Retraité / Retired

Hey @TomT,

 

Welcome to Public Mobile!

 

As Luddite mentioned, I'll be able to check on the status of your port request. Can you please send me your phone number via private message? 🙂

 

Thank you,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

OK, then you will need moderator assistance to confirm the port-in is complete. Send any one of them a private message ( @Mary_M for example) with your phone number and an explanation. Coverage is currently: Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST).

 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

TomT
Good Citizen / Bon Citoyen
Make/model isn't the cause, I can request account registration from any device, and it turns me down after I give it my new number. I tried from a Moto E android, a Lumia 550 windows phone, and a Win 8.1 HP laptop.
I also tried that link to check my number and it said the account was closed due to abuse?!

mjagadeesh
Good Citizen / Bon Citoyen
There should be an option to verify your phone number by receiving a call from telegram. Did you try that option for now ?

@TomT Let us know make/model of your phone. Someone may have specific info.

 

Was your port-in quite recent? Perhaps phone number routing tables are still being updated?


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

will13am
Oracle
Oracle

Being an ex-landline may be why things are not working.  Just for kicks, I downloaded telegram and got it to work.  My number was always a cell number.  Try doing a lookup of your number to see if it is showing as registered with Public Mobile/Telus.

 

http://www.freecarrierlookup.com/

Need Help? Let's chat.