Eversafe verification going to new number! Activation wasn’t successful

[Ssslllrrr]

Hello, 

I signed up for a new subscription plan and went through the steps to get a number. It prompted at the end with “activation failed”. I then tried logging in again through the app and it said “your account is associated with a number and subscription, we need you to verify this number”. The problem is, the verification is being sent to this new number which is NOT ACTIVE??? I don’t know what to do. Please SOS help. 

[slusagm]

@Ssslllrrr 

you need to ask support to help.  Send them a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437