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Ever safe with mobile hotspot

Dwilmeri-Barn
Great Neighbour / Super Voisin

Hey, trying to finish account setup.  Eversafe wants to send sms to my phone number.

But I am using the sim in a mobile hotspot, so no way to see the message.

Help!

3 REPLIES 3

Dunkman
Oracle
Oracle

@Dwilmeri-Barn 

Did you download the PM app on your phone to complete the activation of new plan?

Chalupa_Batman
Mayor / Maire

Try clicking on didn't get the code and see if there is an email option. If there isn't, you'll have to reach out to a CS Agent which can take days right now.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow
Mayor / Maire

hi @Dwilmeri-Barn are you porting your number? the sms has sent to your old carrier sim

but if you really cannot get the code, ask PM agent to help 

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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