02-23-2025 01:23 PM - last edited on 02-23-2025 03:48 PM by Dunkman
No sim card arrived...
Can I use esim ... if so how do I activate it?
Thanks
02-23-2025 01:55 PM
@Fashyne
When did you order the SIM?
It could take up to 3 weeks to arrive but normally 10 business days (2 weeks).
You might want to check to see if your phh hi one is eSIM compatible first before switching.
02-23-2025 01:24 PM
@Fashyne wrote:No sim card arrived... Can I use esim ... if so how do I activate it? Thanks
If you've ordered a SIM card and want to switch to an eSIM, you need to reach out to a CS Agent to fix it on their end.
Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
