Esim

[Mudbug]

I set up 2 Esim by mistake , how the heck do I reach a customer service advisor to refund me?   

Did I make a mistake changing to a company that does not have anyone to talk to?

[hTideGnow]

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@Mudbug wrote:

I set up and pre paid for 2 lines by mistake,  are you saying they won't reimburse me for 1?  I will set up a ticket or get my provider to reverse the charge. 

Thank you

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HI @Mudbug 

oh, if you meant somehow you set up 2 instead of 1, you have a chance then.  Then them you had hard time following it and you did it by mistake, they will help.  Submit ticket to them:

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mudbug]

I set up and pre paid for 2 lines by mistake,  are you saying they won't reimburse me for 1?  I will set up a ticket or get my provider to reverse the charge. 

Thank you

[hTideGnow]

HI @Mudbug 

eSIM is free for activation now, so, PM didn't really charge you

if you want to change back to physical sim, just get one from Telus or Koodo store

but if you want to cancel the account because you set it up by mistake, PM is Prepaid and usually do not provide refund in such case.  Of course, you can submit ticket with agent and ask

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Mudbug  Here’s how 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437