yesterday
My eSIM is not recognized on my phone for send/receive
@Laura-Shaner
make sure your Public Mobile esim is set to primary in cellphone settings. Remove the old hard sim )or deactivate the the old esim).
hi @Laura-Shaner
send and receive calls? and send and receive texts?
you might need to ask PM support agent to help to reprovision the account and sim. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
