Esim

[Batzzzz]

I have another account that I accidentally deleted the esim when we starting my phone, I cannot retrieve it. I need someone to call me to help me. @CS_Agent

[CSA_PM]

Hello @ Batzzzz,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Handy1]

@Batzzzz  Please note I’m just customer like you trying to help I don’t work for public mobile , do you see option that’s says “didn’t get code or resend code “ tap it and you should have option to send code to email instead to log into. If still no luck you can engage support to help by sending 

private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Batzzzz]

Okay, but I also can not log in. Can you sent me a temporary password for my other account? 

[Handy1]

@Batzzzz  Download the app on phone and log into the account in question and rebuy eSIM it will be free at check out . And you will keep same phone number and plan