Esim wont activate

[D3moth]

I was doing a number transfer from telus. My esim wont connect to a network. So i cant confirm with eversafe. Im stuck in a loop. I had hoped i could delete and start fresh. Now it wont let me reattach the esim and i have no access to my eversafe.

[hTideGnow · Accepted solution]

hi @D3moth 

iPhone or Android?

make sure the old sim card is removed, or disable it if the old one is an esim

Then reboot the phone and Reset network Settings.  go back and make sure the PM esim is enabled , or make sure it is set as Primary and Turn on this line is enabled if it is iPhone

if that does not help, message support agent for help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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