Terminology used by PM

[Janey21]

In MY ACCOUNT under REDEMPTIONS PM uses two terms, ATU and Tenure.  What do these mean?

[eddieO]

@Janey21 around May of 2024 Public Mobile did change the rewards system for all customers, so the ATU (Anniversary Thank You) will be the 10 points that you will get each year on your anniversary date. To the best of my knowledge, the Tenure will no longer have an impact on rewards. On the old reward system Tenure was taken into account for rewards given

[Janey21]

Chat Bot gave me a possible definition of these terms : ...... in the context of Public Points, “ATU” could potentially refer to “Anniversary Points” or “Anniversary Thank You” points, which are earned on your earning anniversary with Public Mobile. “Tenure” could refer to the length of time you have been a subscriber with Pu

blic Mobile, which may impact the number of points you earn. For specific details on these terms in the context of “Redemptions” in My Account, it’s recommended to refer to the current help articles or reach out to Customer Support for clarification.

[hTideGnow]

hi @Janey21 can you post the whole thing so we understand the context 

or you can ask PM support agent to clarify 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage