Esim transfer issue

[Chloestlm]

I’ve been trying to transfer munber to public from lucky mobile because lucky mobile isn’t that good on my iphone 16e , I responded yes to the message about the transfer and public mobile sent me this message: 

“Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. “

I’m waiting since 8 hours , please help i don’t wanna pay two times…i did send a message and submit an help request even tho i do understand that they are busy this is getting me stressed knowing that i did put the good MEID 

[Chloestlm]

hi, little update, actually lucky mobile was the one making things difficult, they gave me the wrong account number 2 times until i talked to another person who did give me the good one and my imei didn't work for whatever reason but i sent another messages this time giving the good account number and it should work now.

[Lunchbox777]

Cool! I call next!

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[Chloestlm]

hi, i didn't know this, next time i'll use my old carrier account number😊

[Chloestlm]

my lucky mobile susbcription end next month so i'm not that worried about that in case i have a bug meanwhile but i'm a student who live alone and i switched to public mobile because they are affordable while offering more than lucky mobile, i hope it will be resolved early because financially it's pretty hard at the time and i don't want lucky mobile to make me pay twice knowing that i have rent to pay😅

[hTideGnow]

hi @Chloestlm 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[Dunkman]

@Chloestlm 

We usually recommend using your old carrier's account number (instead of IME of phone) for transfer.  Less errors that way. 

Customer service agent do not work overnight, so hopefully you should get a response soon.  I will try to escalate your issue to CSA_PM who hopefully should private message you within next one hour.