Esim replacement

[PMDroid]

I am an existing customer planning to buy a esim for the first time. I know that it cost $5 to get the esim, but I am not sure if I have to buy esim by paying $5 Everytime I change my mobile. On the FAQ on esim it says the replacement cost will waived if I am a customer with esim,but when I reached out to CSR they say I will have to pay for esim every time I need one. Can someone help to understand before I decide to buy one esim 

[computergeek541]

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@PMDroid wrote:

Actually the response which lasted was infact after sharing this link.so I have requested them to remove or correct the details in this link if it is not true. 

Either the replacement should be free or they should correct this page 

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The CSA has made an error.   Changing from an eSIM to another eSIM is in fact free for all existing Public Mobile customers.  

[PMDroid]

Thanks ,

Actually the response which lasted was infact after sharing this link.so I have requested them to remove or correct the details in this link if it is not true. 

Either the replacement should be free or they should correct this page 

[hTideGnow]

HI @PMDroid 

I found you a good link to send back to the support agent:

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

The link clearly say this: Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost.

and didn't mention about 3 months.   Reply the agent with this proof.  If he refused to do it, ask him to escalate to a senior agent 

[Chalupa_Batman]

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@PMDroid wrote:

When I try to confirm this , they said 

"you will need to pay the eSIM if after 3 months you change your phone. As I said, depending on the case, if it was a system issue (if you did not receive the Qr code or etc) we can help with a free eSIM"

The above was the response.getting confuses 

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I hate to say it but it sounds like this agent is a little confused. Then again, since we don't know exactly what the conversation was, I'll just say this is incorrect.  If you purchase an eSIM it's $5. Then if you require one because you changed phones or had to reformat the phone, the eSIM moving forward will be free. Although I wish PM would update their website to show this information so it's crystal clear.

[PMDroid]

When I try to confirm this , they said 

"you will need to pay the eSIM if after 3 months you change your phone. As I said, depending on the case, if it was a system issue (if you did not receive the Qr code or etc) we can help with a free eSIM"

The above was the response.getting confuses 

[EB0]

@PMDroid 

You pay $5 for the first eSIM, and going forward for eSIM is free for existing or new phones 

[Chalupa_Batman]

Hello @PMDroid 

Great news!! Public Mobile only has a 1 time fee of $5. For any reason if you need to replace your eSIM, it's free of charge. Hope this helps.

[Handy1]

@PMDroid  You do have to rebuy it on the new phone each time but then you will get credit back for now I belive . I’m the beginning you just had to eat the cost of new eSIM