hi @MarieClaudeF
was your Koodo service still working? If it is , the port was not completed
but if Koodo service stopped when you test your Koodo sim card, then the port is done and just a matter or esim installation. Do you see a Public Mobile esim on your phone? Check Sim card Manager or Settings -> Cellular. Make sure it is enabled, or Turn on this line is on if it is on iPhone. Make sure it is set as Primary
if you need PM support agent to help, you will need to submit ticket. Without a working service and without a first time account validation, you won't be able to open a Chatbot ticket. So, you will need to message PM support agent. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
