Esim doesn't work after multiple attempts and now SOS

[Toejam]

Hello - I just subscribed and went through the eSim install which didn't work after multiple attempts. On the last try, it gave a weird message asking to select from Travel. Picked voice, data etc in order to move forward. Now my phone is on SOS despite the porting showing phone number has ported over from the other carrier. If anyone is in the same boat I'm wondering how to fix this?

[Toejam]

Much thanks for the thorough reply. Turns out by simply turning on the "Travel esim" and turning off the "Cellular Plan Label" this effectively became the solution. Weird and not what I would have thought but this did the trick. Thanks again for chiming in and providing your assistance, @softech.

[softech · Accepted solution]

@Toejam 

my first advise is do not delete the PM esim

The issue you experiencing should be just an eSIM setup issue, couple things to check:

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually.  If you cannot find it in Inbox of your email, check also the Spam box.

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there