is your Fizz sim still working and can make an receive call? If so, the port was not completed yet.
There is a number to call to talk to live support, they can provide you the porting update and can re-trigger the porting request with Fizz if needed. I will message the number to you via the Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage) . Check the envelope icon on top right. Call them and get it fixed
But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 **After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.
