Error when porting from Speakout to PM - please help

[pmobiler]

Hi All,

Please can someone help me with the porting process.

I have a speakout sim (no phone) and have credit on it (its active).

I confirmed that my speakout number is eligible for transfer, then I fill out the form using my speakout 10 digit number as my account number, I used the same number in the mandatory "alternate number" field and typed my name exactly as it is on my Speakout account.

I check the "are you authorised" box and click submit. The loading image appears for 20secs, and then the page refreshes and there is no confirmation of what happened.

So I tried again, and this time I get the following error message

" We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

I now also get the message when checking the number for eligibility.

Mods please can you help? @Shazia_K | @Mary_M | @Saray_O | @Caroline_D

[pmobiler]

hi @fluffspice it was Aissata from Public Mobile Support <support@publicmobile.ca>

They responded back when I filled out the online form using the link I got via SMS.

[fluffspice]

May i asked who helped you? 
I have the exact same issue and still have yet to get a complete port

[pmobiler · Accepted solution]

Found the solution - Even though Speakout appears to use the phone number as the account number, this is not the case. Speakout support confirmed that they simply dont use account numbers. So I provided my 4 digit passcode to PM support and the port was successful!

Thanks all!

[pmobiler]

*Bump*

How long does it normally take for PM support to respond? I submitted my issue via the online form on Monday.

[pmobiler]

Here is a status update:

I now appear to have been partially ported.

- When I call another phone using my Public Mobile SIM, my Speakout number appears as the caller ID.

- The phone that has my Public Mobile SIM in it also recognises that my number has changed.

- However, I am unable to receive calls to my Public Mobile SIM, all calls still continue to come through to my Speakout SIM

- I tried calling my old Public Mobile number, and its an automated message saying its no longer in service

I received a text message earlier from Public Mobile asking me to send them more details via the SIM & Activation form - going to do that now.

Has anyone experienced this before?

[pmobiler]

Thanks all, I will wait to hear from the mods.

@Luddite I am afraid I cant try that option anymore, I hit the error when I check eligibility, so I dont even see the form fields.

[Luddite]

Use any active Canadian number as the Alternate BUT NOT your own.

[Cypm]

you still can contact one of moderator for your problem ,the moderator will be start work at 9am tomrrow to 9pm. 

[nishufan]

Hi @pmobiler

   The moderator will be back tomorrow at 9am. I guess the phone number is different than the account number from your carrier.Thanks