Error saying Invalid phone number

[AliKazmi]

I am trying to transfer my phone number from telus and it is saying that it is an invalid phone number. Can someone help please?

[AliKazmi]

nope

[AliKazmi]

Okay thank you very much!

[hairbag1]

@AliKazmi 

is the number you wanna port to PM, a Telus corporate number ?

[fixin · Accepted solution]

@AliKazmi - Ok, so I think you may want to pick a new number (For now) and create a ticket with CS_Agent so then they can assist with porting your TELUS number.

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

[AliKazmi]

Hi,

I am using my 10 digit number on the transfer number page in the public mobile app but it is saying invalid phone number.

[fixin]

@AliKazmi - It should be able to port in.

Just use the 10 digit phone number that you want to port no 1 or +1 needed.

Also I recommend to use the Account Number instead of the IMEI.

If more assistance needed contact CS_Agent:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages