(Error Code: XXX)

[JessyP]

It's been 3 days that I am stuck in an infernal loop of "This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)". I want to change carriers, but I can't select my plan. What's the problem and how can I fix this?

[fixin1 · Accepted solution]

@JessyP - Error code XXX means you will need to use the app to continue activation. 

https://publicmobile.ca/en/ab/load-mobile-app

And you should be up and running!

Also NOTE: You may have SMS issues, so as a warning you may want to contact CS_Agent:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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