03-07-2023 03:56 PM
I need s ticket sent for error 2t6 number not in service when placing outgoing calls
Solved! Go to Solution.
03-07-2023 04:31 PM
Hi @L2R
PM has some voice problem still with some customers. Try to turn off the phone for 5 mins first, then start it up and test again
if you still unable to make calls, open ticket with CS agent
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-07-2023 04:15 PM
@L2R , is your account in active status and SMS and data functional? If so, then your account could be affected by a calling feature glitch. Please use the chatbot link at the bottom of the webpage to initiate a support ticket. A CSA will be able to resolve the problem for you.