02-23-2026 12:22 PM
I need to set up my correct email I have never been able to access my account
02-23-2026 12:28 PM
hi @Mikebuys
unless you joined over 5 years ago when they still have instore activation, you should have already setup with an email to login
did you try Forgot ID on the login page?
or ask PM agent to help, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
02-23-2026 12:27 PM
Hey @Mikebuys
Since you’ve never been able to access your account, you’ll need help from a support agent to update the email on file.
Contact customer support with this linkhttps://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437than check your inbox when they reply usually in 2-4 hourshttps://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
