My son’s phone missed a payment in June. Ever since then, the bill has not continued to come out automatically like it always has every month. He currently has no active data and we cannot log in to the public mobile app. We do not have access to the email address that was used to register for the account and there is no way we can recover our account to update the payment issue so he can keep using his phone. Please help us find a way to add a new email address to the account so we can get in and keep using it. Or a way to deactivate the SIM card so we can create a new account and use the existing sim and number. I had to create a new account just to ask this question as there is no helpful way to contact anyone to help us!
