Email Reset

[GFariba]

Hello,

I am trying to update my credit card information for autopayment, but I can't login to my account. The reason is I have signed up with an email that doesn't exist anymore, and I can't receive any link that prompt me to change email. What should I do? 

Thanks,

[hTideGnow]

hi @GFariba 

you can still use the old email address to login PM's MyAccount, to PM, that is just a login username.  Try to login and have the 2FA code send via SMS

but if that does not work, ask PM support agent to check

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Handy1]

@GFariba  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage