Earned points not considered after shifting to new upgraded plan

[MKabir]

My 5 Points are not considered when billing. I have been seeing this happen for the last four to five months. Can you please check and fix it?

[Phil_Adelphus]

@MKabir   Do you mean your 5 points are not deducting $5 automatically from your bill?  That's not how the points system works, you have to log in to your account, go to My Rewards, and apply the points yourself.  You can only deduct $ from your bill in $15 increments although you can use 5 or more points to buy discounted add ons.

[hTideGnow]

HI @MKabir 

what 5 points you are talking about? if you meant the 5 years loyalty , that reward is not converted to the new rewards system.

With the new rewards, you are only getting 5% of the amount you paid, and the friend rewards and the once a year 10 Anniversary points