ESim

[Landon_65]

I was walking home today and noticed my phone said SOS only when in the morning my plan was working fine and now it’s asking for a SM-DP and activation code and confirmation code how do I get these and get my plan back working I just paid my bill today.

[Chalupa_Batman]

Hello @Landon_65 

Go into your eSIM settings and make sure PM is set as your primary and then reboot. Then if still in SOS mode then dial 611 and see status of account. If all paid up and not working, then create a ticket to a CSAgent.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437