ESN/MEID issue

[Yeet101]

I got an sms saying:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

I can’t seem to get sms messages and Apple also says “this number is registered to your Apple ID but not associated with this iPhone” please help

[softech]

@AliKazmi7 

sent.  Please check Community inbox

[AliKazmi7]

I encountered the same issue. Can you please send me the number as well? Thank you

[computergeek541]

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@Yeet101 wrote:

I got an sms saying:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

I can’t seem to get sms messages and Apple also says “this number is registered to your Apple ID but not associated with this iPhone” please help

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It's true that the account number should be used whenever possible, but if it's Speakout or Petro Canada that you're porting from, it's the IMEI that needs to be used.  Public Mobile's text message about this matter contains incorrect information as you won't find anything called an ESN or MEI on your device.

[hTideGnow]

hi @AMengmeng 

I will send you thr porting support team number.  Check your Community Inbox for thr number and call tomorrow morning  cos it is closed now

[AMengmeng]

Hi, I have encountered the same problem. Can you give me a contact number?

[softech · Accepted solution]

@Yeet101 

you should provide the account number of your old provider.

There is a number to call to talk to live support.  Call them and provide them the account number,   they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed