ESIM not working

[Andy806]

I have an S20 5G phone which is ESIM compatible according the the Public mobile plan setup but when I later chose an option to use an ESIM it said my device isnt compatible. How could try to get this issue to be resolved either by finding out whether or not my phone is ESIM compatible? 

[Andy806]

Thanks for the help, however my phone (5G S20) had trouble when I tried to add the SIM manager to the software which I found out was due to the program (Odin 3 v3.14) not working well with Canadian models. I will be switching to a physical SIM moving on. Thanks again for your help!

[softech]

@Andy806 

Did you get to the eSIM installation step?   Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself. 

If you missed the step to install by the app, there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.  

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.  

And make sure the one associated with PM sim and your phone number is enabled.

Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, Please open ticket with PM support by private message:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there