E sim credit

[River240]

I just bought a new ifone I tried to transfer number but e sim not supported so I bought a new eSIM but on the wrong fone so purchased another eSIM on the proper fone and moved my number over no problem.

Question can I get a credit back for the extra eSIM u purchased ?  Or does public wave the fees when u buy a new fone ?

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[hTideGnow]

hi @River240 

yes, PM usually will reimburse eSIM cost after you paid for the first one.  Just check with PM support agent

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage